Delivery & Return policy
Reasons for return | Packaging has not been opened | Equipment is complete according to standards | Product has not been used | Receipt/invoice available |
|---|---|---|---|---|
|
Product differs from what was ordered, such as wrong model, wrong color, incomplete quantity, or damaged goods |
❌ |
✔️ | ✔️ | ✔️ |
|
Product issues due to manufacturing or installation by the company |
❌ |
✔️ | ❌ | ✔️ |
| Product damaged during transport |
✔️ |
✔️ | ✔️ | ✔️ |
Cancellation and return of products
Report issues within 7 days from the date of receiving the product through the channel
- Line Official: @LumeHome
Customers who wish to cancel their purchase or return products without quality issues must notify in writing within 7 days from the date of receiving the product.
The product must be inspected by the company first. If it meets the conditions, the product will be exchanged or repaired.
- The product must be in complete condition and unused.
- Price tags, boxes, warranty cards, and accessories must be complete.
- A receipt or proof of payment must be attached.
- The product must meet the manufacturer's conditions.
- Promotional items/products must be returned together.
- Refunds for expenses such as shipping, installation, or other services cannot be requested.
General products can be returned within 7 days from the date of purchase or the date of complete delivery.
If it meets the conditions and there is a product available for exchange, a new delivery date will be scheduled with the customer.
Note: The company reserves the right to consider returns or claims based on the above conditions. The company's decision is final.
Refund
- Refund as a coupon instead of cash, to be used for purchasing products at Lume Home (within 7 days)
- Refund to the customer's bank account (within 15 business days)
- Refund to credit/debit card according to the issuing bank's cycle.